In other words, the docs are there as a supplement, not a prerequisite.
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The product itself does far more of the job of helping people figure out how to complete tasks compared to way back when I started working on software in the ’90s. So the docs are still docs, but the content is not an online version of a user manual. Business Central is cloud-first, and that changes how we think about the functionality and the user experience. But when we started work on what is now Dynamics 365 Business Central, we decided to tackle user assistance in a different way. There is nothing wrong with that type of Help and, believe me, I’ve written lots of it. In other words, this is not really product Help in the classic sense where the product Help is intended to answer all questions in daily use of the product. The purpose of the docsĪs I mentioned in the earlier blog post, we have three layers of user assistance where the context-sensitive links to Learn more play an important part by providing context and links to additional information. In this blog post, I’ll talk more about the Learn More content that we publish on the site, how we collaborate on delivering it, the tools and processes we use, and how you might be able to adopt some of our best practices. Earlier, I blogged about the Dynamics 365 Business Central user assistance model and what we expect you to do about it.
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